Engineer, Service (Central Region) - 10571

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Posted Jul 5, 2013

JOB SUMMARY 10571

LOCATION:
Northville, Michigan
COMPANY:
Mitsubishi Electric Automation
RELOCATION:
N/A
JOB FUNCTION:
Engineering (Other)
TYPE:
Full-time
LEVEL:
Experienced
DEGREE:
Bachelor Degree
TELECOMMUTING:
No
CONTACT NAME:
Human Resources

DESCRIPTION

Mitsubishi Electric Automation, Inc. (MEAU) is seeking Service Engineer (FESG) to provide technical service and support to MEAU’s Original Equipment Manufacturers (OEM’s), and end-users through on-site service and telephone.


Travel: Primarily Central Region


Office Location: I-75 - Dayton - Syndney or Westchester, OH or Northville, MI


Position Duties and Responsibilities:

  • Provide technical service and phone support to our customers via:
    • On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming and diagnosing of MEAU products
  • Diagnose MEAU product breakdowns where knowledge of machinery and other automated systems is used to maintain customer satisfaction of MEAU products.
  • When not on service calls, will work as a member of Technical Assistance Center (TAC)
    • Answer 800 technical help line
    • Log all calls in CRM
  • Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating and tuning in the field is being utilized
  • Determine, order and replace parts as necessary
  • Enter all service activity, follow ups, and other customer related inquiries into CRM
  • Support the business operations, including:
    • Participating in company training programs
    • Create and/or update technical documentation and submit to Automation Center of Excellence
    • Feedback areas of improvement to Field Engineering Service Group
    • Feedback to management for newly found issues
  • Follow up on performed service calls and open technical support claims using established database (CRM) via company phone and e-mail systems

Supervisory/Management Responsibilities

  • None

Travel Requirements

  • 50% + frequent air travel in the Central Regional states based on customer demand

Essential Education, Skills and Experience

  • BSEET or equivalent related experience
  • 3-6 years’ experience in field service/application engineering for industrial automation
  • Knowledgeable on electrical and mechanical tools for machine repair
  • Mechanical aptitude
  • Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
  • Ability to read and understand technical documentation: schematics, logic, procedures, etc.
  • Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
  • Organization skills for arranging travel plans and service call schedule
  • Ability to travel by car and plane to on-site service calls
  • Ability to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs
  • Team orientation
  • Computer proficiency – knowledge of MS Office (Outlook, Word, Excel)
  • Customer focused

Beneficial Education, Skills and Experience

  • Experience in PLC, HMI, Servo, VFD, and Motion controller products preferred
  • Experience CNC and Robot is a plus
  • Experience in field service is a plus

We are an Equal Opportunity Employer.

We offer a business casual environment along with an excellent compensation and benefits package, including 401(k) and tuition reimbursement.

For more information about our company, please visit us at www.meau.com



Apply Here

SKILLS

Job Function: Engineering (Other)

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