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| Thermo Fisher Scientific Introduces Integrated Services Solution | ||
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.jpg) ALTRINCHAM, UK (March 26, 2007) – Thermo Fisher Scientific introduced the 3D Model integrated services solution, an innovative and comprehensive approach to managing the assets of customers in the pharmaceutical, biotechnology and chemical industries. The 3D Model provides individual customers with a customized solution created through a detailed needs assessment that focuses on three dimensions: business goals and objectives, operating environment and the instrument/equipment mix across the enterprise. This new approach capitalizes on the strengths of available service models, including product support plans, managed maintenance and multi-vendor direct services, and the proper blend of preferred service providers to create the optimal solution for improving productivity, reducing total cost of ownership and ensuring compliance. “Companies across the pharmaceutical, biotechnology and chemical industries are challenged to achieve greater productivity and operational efficiency, while minimizing costs,” said Ed Noe, vice president and general manager of asset management services for Thermo Fisher Scientific. “Using the 3D Model, we work closely with individual customers up front as consultant-partners to understand their unique requirements and future plans. Then we build, deliver and manage the optimum solution for companies of any size, anywhere, with confidence.” The 3D Model also provides customers with comprehensive business intelligence reporting, as well as up-to-date asset tracking and maintenance history that are essential for maintaining regulatory compliance. Business reviews that analyze overall goals, asset and service provider performance are periodically conducted to assess the need for any solution enhancements. With Thermo Fisher Scientific serving as the managing partner, administration is greatly simplified through a single contract and invoicing procedures that significantly improve operating efficiency. The 3D Model is part of Thermo Scientific LIFECYCLE Enterprise Solutions, a new and comprehensive portfolio of services for streamlining operations and managing assets across the enterprise. Services range from new laboratory setup and benchmarking to redeployment and disposition, designed to optimize all of the customer’s resources and to accelerate maximum results. As companies look for a qualified partner to help manage their assets and streamline their business operations, they can now turn to an industry leader with a proven record of providing high-quality instruments and equipment, service and support, applications consulting, consumables and supplies, and industry expertise. Customers benefit from the company’s award-winning direct delivery service organization and expert multi-vendor services. As the world leader in serving science, Thermo Fisher Scientific has 1,500 field service engineers certified in Thermo Scientific products and a full range of multi-vendor instruments and equipment. The company has over 28 years of asset management experience gained through more than 200 customer engagements. Thermo Scientific is part of Thermo Fisher Scientific, the world leader in serving science. About Thermo Fisher Scientific Thermo Fisher Scientific (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual sales of more than $9 billion, we employ 30,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, government agencies as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. |
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