ARC publishes Global Service Provider Selection Guide | Automation.com

ARC publishes Global Service Provider Selection Guide

February 27, 2013: ARC Advisory Group released its Global Service Provider (GSP) supplier selection guide. The guide includes both selection criteria and guided workflow steps for choosing a services company. The scope of the criteria cover the needs of corporate IT and manufacturing IT including communications with control systems. The guide has attributes tailored for industrial organizations, and allows those involved in a GSP selection process to make quicker and improved decisions. 

Ralph Rio, Research Director, stated, “The pace of technology evolution continues to accelerate. Now, cloud, mobile, social, analytics, Internet of Things (IoT), and 3D are impacting industrial concerns for improved business processes and enhanced business models.” Ralph continued, “Technology adoption is not an option. Each of these major technology groupings involve multiple specific technical skills. GSPs have access to a diverse set of skills, and can map them into a project as needed for lower cost, less risk, and faster time to benefit.” 
 
GSP selection has become mission critical. The needed services include application and IT infrastructure development, roll-out, and maintenance. The companies have become complex and decision making involves a range of capabilities from specific technologies to managing major programs. Suppliers have specific domain expertise, geographical presence, and knowledge of certain industry dynamics. 
 
The ARC STAR Supplier Evaluation and Selection Service guides users through a step-by-step process of selecting and evaluating suppliers against specific technology, application, and industry requirements. The process guides the user through the project and team definition, reviewing and editing ARC-provided selection criteria and supplier questions, weighing selection criteria, developing a supplier Request for Information (RFI) list, evaluating supplier responses, and developing a final ranking of RFI results. ARC STAR then fully documents the process and results for management review and approval. ARC STAR helps ensure inclusive, fact-based, impartial supplier evaluations and selections, free of the user bias issues that typically hamper these activities. In addition, ARC estimates that ARC STAR can reduce the cost, effort and timespan for a supplier selection process by well over 50 percent.
 
About ARC Advisory Group:
ARC Advisory Group is the leading market research and advisory firm for industry and infrastructure. Business and IT executives around the world depend on ARC for coverage of technology from automation and business systems to product and asset lifecycle management, supply chain management, logistics, operations management, controls and control elements. ARC is the “go-to” market research and technology analysis firm for their companies. ARC analysts have the industry knowledge and first-hand experience to help clients find the best answers. 
 

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