Emerson Forms Largest Instrument and Valve Services Network for Support of Customers' Predictive and Preventive Maintenance | Automation.com

Emerson Forms Largest Instrument and Valve Services Network for Support of Customers' Predictive and Preventive Maintenance

July 222003
AUSTIN, TEXAS (July 22, 2003) - Emerson Process Management announced the forming of North America's largest network of instrument and valve service centers. Built on Emerson's service expertise of Fisher(R), Rosemount(R), Rosemount Analytical, and Micro Motion(R) field devices, the integrated
network delivers predictive diagnostics and servicing of all makes of field devices. Emerson provides customers with a single contact for assistance across North America, offering complete resolution of maintenance problems at a local level.

Emerson mobilizes the expertise needed to completely meet industry requirements. From over 50 locations in North America, employing more than 650 engineers and expert technicians using advanced diagnostic capabilities, Instrument & Valve Services support the process industry with responsive service. The service workforce is growing worldwide to support Emerson's global product installed base.

"By combining the skills of hundreds of technicians through formation of a single, service-centric organization, our local operating centers help companies realize the vision of Asset Optimization," said Denny Cahill, Vice President and General Manager of the Instrument & Valve Services business of Emerson. "Our field service practices, coupled with factory training and diagnostics technology, enable us to be problem solvers, not just repair technicians. Our personnel help clients plan and carry out pro-active maintenance programs that deliver real cost savings through reduced maintenance spending, improved process availability, and higher

Cahill continued, "All of our technicians are factory trained, including continuous refresher courses and certifications that ensure a best practice solution to client problems. As a result, clients always have fast access to experts who can quickly diagnose problems and assess repair alternatives."

Emerson's PlantWeb architecture, a powerful information-rich network of predictive intelligence, serves as the technology foundation for both Asset Optimization and process automation. Instrument & Valve Services, a key element of Asset Optimization, help customers extract the most value from PlantWeb products.

Emerson's Instrument and Valve Services personnel are part of the more than 3,500 professionals worldwide that deliver Asset Optimization; they combine world class services, technology and innovation to improve availability and performance of mechanical, rotational, electrical, instrumentation and control valves in the process industries.

For further information regarding Instrument & Valve Services, call 1-800-654-7768, or log onto the Instrument & Valve Services website at www.emersonprocess.com/ivs/.
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