Intermec and Agentek Inc. Help Maytag® Technicians Clean Up | Automation.com

Intermec and Agentek Inc. Help Maytag® Technicians Clean Up

February 142005
EVERETT, Wash. - Feb. 14, 2005 - Intermec Technologies Corp. and Agentek Inc. have completed the deployment of a real-time, wireless mobile computing system for Maytag Corp. The system is designed to capture and relay accurate data about customer history, parts information, credit card validation as well as service-call dispatch. Agentek's Agent Field Service and Agent Mobile Communications applications operating on Intermec 760 mobile computers interact in real time with the Maytag enterprise system for routing, dispatch, delivery, field data collection and order completion for approximately 800 routes.

The 700 Series mobile computers have powerful wireless communication options, the latest battery and display technology, and state-of-the-art computing speed and memory capabilities that will allow the company to improve distribution time, enhance customer service and increase the efficiency of its operations.

Service technicians will use the rugged handheld computers with GPRS wireless wide area network (WWAN) and integrated 802.11b wireless local area network (WLAN) radios for complete mobility. Trucks that operate in remote areas are supplemented with Wireless Matrix MBS satellite dome communications that work seamlessly with the Agentek software and Intermec handhelds to ensure complete network coverage. Maytag technicians also benefit from turn-by-turn, voice-directed driving directions on the 700 Series.

Maytag intends to roll out the system to all of its technicians as the company expands its "All Brand" service approach.

"Our desire to provide exceptional in-home service quality to our customers led us to seek out leading-edge technology for our service technicians," said Darin Endecott, director of Maytag's eastern factory service operations. "With the ever-increasing expectations of consumers, it is vital that our Maytag service professionals have real-time information on part availability and direction assistance, as well as other vital details housed in our data warehouse. Agentek's solution enables our team of service techs and contact center associates to provide a premier level of service."

"Agentek responded on all fronts in delivering a full turn-key solution from application and hardware to communications and training. They delivered on time and on budget. That was the key to success," said Craig Hansen, director of information technology at Maytag services.

"Using the Intermec 760 as the mobile work horse of the solution, we were able to provide a reliable and rugged handheld for the technicians. The ability to handle multiple wireless radios at once made real time a reality." said Erik Anderson, vice president of sales for Agentek. "Intermec stepped to the plate with support, training assistance and great teamwork to insure a successful implementation for Maytag."

"For more than 100 years, Maytag products have been synonymous with dependability and quality," said Intermec Vice President Mike Colwell. "Now with its new field service system it can be sure its customer, product and business data meets the same standard."

The Intermec 700 Series mobile computers withstand daily use in harsh environments. The Intermec 760 is powered by the Microsoft® Windows® Pocket PC operating system, offering an unmatched range of communications options and the durability to handle the challenges of real-time daily work.

About Intermec
Intermec Technologies Corp., a UNOVA Inc. (NYSE:UNA) company, is a leader in global supply chain solutions and in the development, manufacture and integration of wired and wireless automated data collection, RFID (radio frequency identification), mobile computing systems, bar code printers and label media. The company s products and services are used by customers in many industries to improve productivity, quality and responsiveness of business operations, from supply chain management and enterprise resource planning to field sales and service. For further information, visit www.intermec.com.

To learn more about how companies can benefit from Intermec's wireless technologies, contact Intermec Technologies Corp., 6001 36th Ave. West, Everett, WA 98203 USA; telephone 800-347-2636; or visit Intermec's web site at www.intermec.com. To learn more about UNOVA, visit www.unova.com.

About Maytag
For the better part of a century, Maytag® appliances have been synonymous with dependability and quality. Based in Newton, Iowa, Maytag offers a full line of high-performance appliances that you can depend on - including the Maytag® Neptune® Drying Center, the two-in-one dryer to meet your laundry needs, the Maytag® Neptune® Top-Load washer, the Maytag® Wide-by-Side(tm) refrigerator, the Maytag® Double Oven Free-Standing range and the Maytag® Jetclean® II dishwasher, the world's first and only dishwasher with three full racks. For more information on any Maytag appliance or to purchase an appliance online, visit www.maytag.com.

About Agentek, Inc.
Since its beginning in 1995, Agentek Inc. has evolved into a fast growing, full-service solutions integration and software applications development company, specializing in mobile and wireless data collection. From customized and pre-packaged applications to backend enterprise integration, Agentek provides a complete solution spanning multiple vertical markets. Agentek's unique architecture features its new TXP protocol that enables split-second wireless communications over both terrestrial and satellite networks. Agentek is a full reseller of mobile computing hardware, wireless networks and professional services packages.


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