MatrikonOPC announces 24-hour OPC support | Automation.com

MatrikonOPC announces 24-hour OPC support

June 1, 2009 - MatrikonOPC announces that OPC Support is now available 24/7. Customers all over the world will now be covered in their time zones thanks to globalized support centers.

This new level of support enables MatrikonOPC’s customers to get support anytime they need it from representatives in their regions. With support centers located in the United Kingdom, Germany, Bahrain, US, Canada, Spain, Brazil, and Norway, a live support technician is never more than a call away.

“Most support technicians are only capable of leading a customer down a pre-defined script - and that is only after you’ve been on hold for an hour. When you call us, there will be a trained OPC expert ready to help you, right then and there.” said Sean Leonard, VP of OPC.

About MatrikonOPC:
MatrikonOPC provides software to access device data using the OPC standard. Their promise is to help clients unlock the potential of their data and provide them with vendor neutral training and superior client care. MatrikonOPC builds close relationships with their customers, which allows them to have a true understanding of their business. MatrikonOPC helps them attain operational efficiency from both a technical and business perspective. With offices in Canada, the United States, Europe, Asia-Pacific, and the Middle East, they provide local presence on a global scale. MatrikonOPC is committed to connectivity.
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Industry
Related Portals:
OPC & OPC UA Interoperability

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