Thermo Electron sets up customer support center in Saudi Arabia | Automation.com

Thermo Electron sets up customer support center in Saudi Arabia

Thermo Electron sets up customer support center in Saudi Arabia
Philadelphia, PA (October 26, 2006) – Thermo Electron Corporation has established a new local customer support center for its informatics software and services in Dammam, in the Eastern province of Saudi Arabia. Demonstrating its express commitment to its Middle East-based informatics customers, the new helpdesk has been developed in close collaboration with the Yusuf Bin Ahmed Kanoo group, Thermo’s partner in the region.

Located within Kanoo’s regional IT facility, the new office will work in close partnership with Thermo’s local support center in Dubai in order to provide comprehensive support services to informatics customers located across Saudi Arabia. The new helpdesk will offer timely and reliable local language technical assistance, ensuring maximum benefit from the latest Thermo informatics technology and applications.

"The opening of the new customer support center demonstrates Thermo’s growing investment in the Middle East to support our ever-increasing number of prestigious accounts in this region,” said Kevin Smith, Senior Channel Manager for Thermo’s informatics business.

V.V. Ramesh Kumar, IT Support Manager at Kanoo in Dammam, comments: “We are excited with the opportunity to support Thermo's informatics customers in Saudi Arabia. We are already providing services to many of these companies and we feel that this strategic partnership with Thermo will further strengthen our relationships with them. Our goal is to maintain and grow a culture of engineering and customer service excellence through a continuous process improvement program.”

About Informatics
Thermo is the worldwide leader in laboratory software and related services, providing enterprise-wide, multi-laboratory solutions that have become the corporate standard at leading organizations. Our LIMS and CDS are facilitating laboratory data in the world’s leading pharmaceutical companies, petrochemical and chemical plants, food and beverage manufacturers, and other major industries. To support our global installations, Thermo provides implementation, validation, training, maintenance and support from the industry’s largest worldwide informatics services network.

About Thermo Electron Corporation
Thermo Electron Corporation is the world leader in analytical instruments. Our instrument solutions enable our customers to make the world a healthier, cleaner and safer place. Thermo's Life and Laboratory Sciences segment provides analytical instruments, scientific equipment, services and software solutions for life science, drug discovery, clinical, environmental and industrial laboratories. Thermo's Measurement and Control segment is dedicated to providing analytical instruments used in a variety of manufacturing processes and in-the-field applications, including those associated with safety and homeland security.
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