VDC survey rates Intermec highest in its class for expertise, service and support | Automation.com

VDC survey rates Intermec highest in its class for expertise, service and support

EVERETT, Wash., Aug. 29, 2006 - Customers rank Intermec Inc. best in its class for technical expertise, market expertise, customer service and support, according to a global survey of end-users by Venture Development Corp., a leading technology market research and strategy firm.

"These findings are evidence that Intermec is investing in the skills and capabilities that customers value most - and that these investments are paying dividends for the company and its customers," said VDC Mobile and Wireless Practice Director David Krebs. "This is especially true in the technical expertise criterion, where Intermec's rating was 9 percent higher than the average for its peer group."

The VDC survey analyzed telephone interview and web survey returns from nearly 1,000 users of rugged mobile computing platforms during the first half of 2006 and in 2005.

This marks the second year in a row that Intermec has distinguished itself in service support among VDC. survey respondents.

"It should be noted that this study aggregated customer and non-customer responses, so some of this praise came from companies that may not be operating Intermec systems," Krebs said.

About Venture Development Corp.
Venture Development Corp. has more than 30 years of experience in providing market research, strategic analysis and consulting services to technology companies worldwide.

About Intermec
Intermec Inc. (NYSE:IN) develops, manufactures and integrates technologies that identify, track and manage supply chain assets. Core technologies include RFID, mobile computing and data collection systems, bar code printers and label media. The company's products and services are used by customers in many industries worldwide to improve the productivity, quality and responsiveness of business operations.
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