Dow Performance Silicones earns 2019 Customer Excellence Award from Siemens | Automation.com

Dow Performance Silicones earns 2019 Customer Excellence Award from Siemens

Dow Performance Silicones earns 2019 Customer Excellence Award from Siemens

Dow Performance Silicones, a business unit of DowDuPont Materials Science, has won a 2019 Customer Excellence Award from Siemens for the optimization of its PCS 7 distributed control system (DCS) to achieve operational excellence. Specifically, the chemical industry leader was lauded for its use of digital twin technology to jointly create the PCS 7 HealthCheck application.

“The high level of quality collaboration between Dow and Siemens exemplifies our commitment to work together and continuously improve,” says Brian Clemons, Dow PA Product Manager and co-chair of Siemens’ User Advisory Board.

The announcement was made during the 14th annual Customer Excellence Award ceremony held during Siemens’ 2019 Automation Summit in Aurora, Colo. in June.

Dow Performance Silicones is a global business with 7,000 employees running 21 manufacturing sites and 14 R&D sites around the world.  The company is a 13-year user of Siemens technology, but still relatively new to using PCS 7 for process automation across the globe. As the number of PCS 7 installations grew, so too did their system incidents, which soon got the attention of Dow management. 

At an executive level meeting called in 2017 between Siemens and Dow, the companies mutually agreed to initiate a special program called “PCS 7 health check.” The main objective was to optimize system reliability. 

“It’s all about having stability in the process,” said Clemons, “and reducing dramatic incidents.”

Siemens and Dow organized a global task team that included executive management from both companies as well as a dedicated Siemens technical supervisor and embedded engineer. The team developed a digital twin of one site’s DCS that was used to simulate the entire process. It was used to create specific batch training for Dow employees as well as to define key performance indicators (KPIs) for the system.

In less than two years, the collaboration and commitment from both companies resulted in a variety of lessons learned and best practices that could be shared with other Dow sites. Siemens and Dow continue to host quarterly senior management updates to ensure Dow can take full advantage of technological enhancements of the DCS.

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