Targeted Programs Deliver World-Class Performance and Best-in-Class SuccessATLANTA, February 2, 2003 – Indus International Inc. (NASDAQ: IINT), a leading provider of service delivery management solutions, today announced the Indus Service Select™ initiative, a compilation of targeted programs designed to help clients continuously improve operations through optimal implementation and use of Indus solutions. Indus Service Select offers more than just implementation services and support. It comprises a rich selection of services, tools and programs addressing the full lifecycle of Indus solutions – including implementation, production and continuous business improvement programs. Offerings include comprehensive implementation programs, strategic consulting, three-tiered client service plans, hosting and outsourcing, ROI and intelligence tools, e-Learning and training solutions. Indus offers a variety of tailored or packaged services designed to help clients continuously improve their operations, achieve a faster ROI, meet their unique business challenges, create revenue-generating opportunities and ensure long-term success. “Indus Service Select offers our clients all the services and tools they need for a rapid and successful implementation, but we also focus on providing solutions and programs after implementation to help with their continuous improvement programs,” said Product Marketing Manager for Indus Services Bruce Finnie. “We offer programs to help our clients operate at peak levels, maximize the value of their investment and improve worker productivity in order to meet business goals. As a result, they can fully exploit the world-class performance and significant cost reduction benefits available through Indus ActionPoint Management solutions.”Indus Service Select programs include the following offerings:Global Client Services. Three levels of comprehensive Global Client Service Plans (Silver, Gold, and Platinum) deliver the full spectrum of services for managing Indus solutions, tailored to unique needs and budgets. Featured services include timely access to support professionals, client advocate engagement, major releases and product updates. Professional Services. Professional Services include rapid implementation services, as well as strategic consulting in pre-implementation assessment/selection analysis, project justification, business case support, performance benchmarking, root cause analysis and post-implementation optimization. Extended services include migration and upgrade assistance, hosting and outsourcing. Indus Knowledge Delivery. Indus provides a full range of knowledge delivery solutions that enable decision makers to measure, analyze and adjust their operation in real-time. Key performance indicators (KPIs) provide critical business decision-making information to the right people at the right time – at the point where action is taken. These KPIs support proactive, real-time decision making as opposed to traditional methods of waiting for data to be gathered, collated and delivered to the appropriate person. Indus also provides education and training solutions, including off-the-shelf and customized e-Learning, as well as classroom delivery solutions. These solutions include standalone Web-based training courses and easy-to-use online classroom and job-aids called Desktop Navigators.™ These Desktop Navigators provide detailed step-by-step tutorials and a means to deliver business process workflow integration to communicate, implement and deliver leading work practices across an entire enterprise. Indus also provides in-depth classroom training at an Indus site worldwide or in clients’ facilities. For more details on Indus Service Select, visit the Indus Web site at the following URL: www.indus.com/solutions/support/About Indus InternationalIndus is a leading provider of Service Delivery Management (SDM) solutions, which help clients in a broad array of industries optimize the management of their customers, workforce, spare parts inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services and hosted service offerings improve our clients’ profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, consumer packaged goods and more. For more information, visit our Website at www.indus.com.
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