Emerson Named 2004 Process Control and Automation Customer Value Enhancement Award Recipient by Frost & Sullivan

  • July 20, 2004
  • Emerson Automation Solutions
  • News
Boston, Mass. — July 20, 2004 — Frost & Sullivan, a global leader in growth consulting, has named Emerson Process Management, a business of Emerson (NYSE:EMR), the 2004 Process Control and Automation Customer Value Enhancement award recipient. The annual award is presented to the company in the process control and automation sector that has best demonstrated the ability to expand its customer base, while maintaining the existing installed base, through more innovative value creation and enhancement strategies than competing vendors. The award recognizes the company’s successful sales growth, customer acquisition and service strategies, and the degree to which those strategies have met customer stated needs and requirements. Such innovation is expected to significantly improve customer interaction and contribute to customer satisfaction.“The 2004 award in the process control and automation industry recognizes Emerson’s unique ability to drive value for customers with profit-impacting solutions,” said Sathyajit Rao, team leader and industry analyst for Frost & Sullivan. “Emerson introduced the PlantWeb digital plant architecture in recognition of the potential for manufacturers to drive cost savings and plant efficiency through use of intelligent field devices based on FOUNDATION fieldbus technology.” “The innovative PlantWeb architecture, combined with a major solutions services initiative by Emerson, has enabled significant improvements in process automation and asset optimization,” continued Rao. “Customers have accepted and recommend PlantWeb not only for compact process industry needs, but also for large complex projects. The fact that PlantWeb has been successful in large projects in China, Asia Pacific, as well as in the Americas and parts of Europe, clearly underlines customer confidence.” “Since improvement of customer value through process control and automation is the driving objective of our technology and services, we are thrilled to receive this award,” commented John Berra, president of Emerson Process Management. “New business, and especially repeat business, have meant thousands of projects but – more important – customer value creation across the process industries around the world.” Emerson was announced award recipient during Frost & Sullivan’s 2004 Excellence in Customer Value Enhancement Awards Banquet, Wednesday, July 14 in Boston.About Emerson Process ManagementEmerson Process Management (www.emersonprocess.com) an Emerson business, is a leader in helping businesses automate their production, processing and distribution in the chemical, oil and gas, refining, pulp and paper, power, food and beverage, pharmaceutical, and other industries. The company combines superior products and technology with industry-specific engineering, consulting, project management, and maintenance services. Its brands include PlantWeb®, Fisher®, Micro Motion®, Rosemount®, Daniel®, Brooks®, DeltaV™, Ovation®, and AMS™ Suite.About EmersonSt. Louis-based Emerson (www.gotoemerson.com) is a global leader in bringing technology and engineering together to provide innovative solutions to customers in process control; electronics and telecommunications; industrial automation; heating, ventilating and air conditioning; and appliance and tools. Sales in fiscal 2003 were $14 billionAbout Frost & SullivanFounded in 1961, Frost & Sullivan is recognized as a global leader in growth consulting. Frost & Sullivan Awards are presented to companies that demonstrate excellence in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine award recipients in a vast variety of market industries and landscapes. For further information, visit www.frost.com.

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