Emerson receives Frost & Sullivan 2006 SE Asian customer service leadership award

  • September 26, 2006
  • Emerson Automation Solutions
  • News
AUSTIN, TEXAS (September 26, 2006) -- Frost & Sullivan has selected Emerson Process Management, a business of Emerson (NYSE:EMR), as the recipient of the 2006 South East Asian Customer Service Leadership Award for Process Automation Suppliers. Emerson was recognized for responding to customer needs, and demonstrating a continual focus on long and short-term customer profitability goals. Frost & Sullivan, a leading international growth consulting firm, presents the award to companies who have exhibited excellence in value-added support, provision of value-added technology and services, responsiveness to customer needs, time to market and the monitoring and addressing of customer feedback. The award recognizes the recipient's outstanding management and customer service, and positive social and economic impact on local and national communities and customers. Emerson Process Management offers comprehensive digital intelligent technology in its industry-leading PlantWeb digital plant architecture including the DeltaV and Ovation automation systems. PlantWeb is an innovative digital automation approach that networks operations, maintenance, and management stations with computers, and intelligent instruments, valves and equipment throughout facilities. Communications between these components and with personnel enable facilities to provide high throughput and reliability. The built-in intelligence continuously monitors processes and the equipment itself, providing predictive reports and alerts that enable personnel to operate at highest capacity, and resolve maintenance issues before they impact production. Frost & Sullivan cited the edge that Emerson achieves through the combination of predictive technology, expert services personnel, and services infrastructure, placing the company above its competitors in terms of customer service. The predictive intelligence of PlantWeb is helping customers achieve high availability, and operations and maintenance productivity in installations throughout Asia and around the world. "The service sector in the automation and control solutions industry is expected to show the greatest growth," said Frost & Sullivan analyst Ipshita Bhattacharya. "The end-user industries are investing less in in-house engineering, and are relying more on out sourcing these services. Emerson, with an established reputation and with experience across the industries, is bound to continue reaping the benefits." Bhattacharya noted that Emerson is also known for its value-added engineering and process solutions services. In the present scenario of regulations and compliances, Emerson Process Management partners with clients, even by being a part of the project implementation team, to understand the client requirements and provide suitable technology to solve their problems. Bhattacharya added, "Emerson has innovated and developed products that provide unprecedented value to its customers by reducing the process variability and cycle time. Customers across the globe have reported savings in their process due to increased quality of the process, reduced waste, reduced manufacturing and automation risks, and increased return on investment." "In recognition of its ongoing commitment to outstanding service that helps its customers increase efficiency and productivity, Frost & Sullivan is proud to present Emerson Process Management with the 2006 South East Asian Customer Service Leadership Award for Process Automation Suppliers." About Emerson Process Management Emerson Process Management, an Emerson business, is a leader in helping businesses automate their production, processing and distribution in the chemical, oil and gas, refining, pulp and paper, power, water and wastewater, food and beverage, pharmaceutical and other industries. The company combines superior products and technology with industry-specific engineering, consulting, project management and maintenance services. Its brands include PlantWeb, Fisher, Micro Motion, Rosemount, Mobrey, Brooks, Daniel, Bristol, DeltaV, Ovation, and AMS Suite. About Emerson Emerson (NYSE: EMR), based in St. Louis, is a global leader in bringing technology and engineering together to provide innovative solutions to customers through its network power, process management, industrial automation, climate technologies, and appliance and tools businesses. Sales in fiscal 2005 were $17.3 billion. About Frost & Sullivan Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. Frost and Sullivan annually recognizes companies for superior planning and execution of product launches, strategic alliances, distribution strategies, technological innovations, customer service, and mergers and acquisitions. Other factors such as market leadership, strategy, service, innovation, integration and development are also recognized. Learn More

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