Edwards expands service facilities for vacuum pumps

  • October 21, 2010
  • News
October 21, 2010 - Edwards has made a substantial investment in its service center in the City of Industry, CA. The expansion to the facility, a new free on-site audit and a free pick-up and delivery service mean it is now easier and more cost-effective than ever for customers to arrange servicing for their pumps.The investment in installing modern handling equipment, cleaning capabilities and new tooling means the 7,000 sq ft. facility now has the capacity to handle larger industrial pumps so customers can benefit from Edwards’ expertise and high quality repair services for pumps of any size. Edwards has the capability to service the full range of Stokes and Edwards vacuum pumps, as well as many other well known brands that are commonly used in industrial and process applications.The upgrade to the center will reduce servicing and turn-around time, enabling customers to minimize downtime and increase business efficiency.Edwards is providing customers with a free nationwide pick-up and return service for Stokes brand pumps - the only company to offer this service. Collections are arranged at convenient times for the customer.The company has also introduced a free on-site audit of pump health, giving customers advice and recommendations about the best way to look after their pumps and carry out preventative maintenance, thus improving equipment lifetime and enabling customers to make operational cost savings. With a single call, one of Edwards’ technical experts will arrange to visit customers’ sites, perform a health check and provide a full written report on the pumps and system. Customers will then receive a 20% discount on servicing if they decide they would like Edwards to carry out any repairs within three months from the date of the report.“At Edwards we are dedicated to delivering the highest level of service to our customers,” says Mark Ziemer, Industrial Hub Manager Edwards. “The investment in the upgrades and offers are part of our commitment to continually improving our service and mean we can truly provide a one-stop-shop for all pumping requirements, from repairs, exchanges and maintenance to training.”Edwards’ Industrial Service Centers are located in the City of Industry, CA, and Strongsville, OH. The centers can handle the full range of customers’ after-sales needs, which include repairs, exchanges, refurbished product, spare parts and product upgrades. The company also provides field and on-site services as well as product and applications expertise via equipment health checks, technical support and training.About EdwardsEdwards is a leading global technology company supplying vacuum and abatement equipment for the manufacture of semiconductors, flat panel displays, LEDs and solar cells and is also a leader in vacuum technology for industrial, scientific, process and R&D applications. The company employs approximately 3,000 people worldwide and has its headquarters in Crawley, UK. Edwards created the concept of the low-maintenance, cost-effective, commercial oil-free ‘dry’ vacuum pump and offers a wide range of other pumping technologies, and related products, supported by an international sales and service organisation. Learn More

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