- February 26, 2019
This combination will allow the incorporation of functionality such as chatbots, call transcription, intent analysis, workflow automation, and fraud detection.
February 26, 2019 - Dialogic,a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that the Company has teamed with Epsilon, a privately-owned global communications service provider, to launch a fully managed and hosted carrier-class UCaaS platform based on the Dialogic BUZZ Unified Communication platform.
Dialogic BUZZ offers a single platform to address calling, conferencing, and collaboration, and also an API-driven, extensible architecture to enable the integration of AI and IoT technologies. This combination allows the incorporation of functionality such as chatbots, call transcription, intent analysis, workflow automation, and fraud detection. The availability of this functionality in a UCaaS platform will allow service providers and channel partners to offer carrier-class enhanced UCaaS services to their customers without the need for investment in infrastructure.
Epsilon will host the Dialogic BUZZ UCaaS platform in its global Tier-3 colocation facilities while extending connectivity to enterprises through its global connectivity services. Dialogic BUZZ customers gain access to Epsilon’s connectivity and intelligent communications services, including Ethernet Data Centre interconnection, direct connectivity to the cloud and Internet exchanges, Internet and hybrid SD-WAN, as well as a voice portfolio of enterprise-grade SIP trunking, inbound, porting and termination services. Epsilon’s global network fabric is currently deployed in over 100 data center hubs with direct connectivity to hundreds of cloud services, Internet exchanges, and network service providers.
The combination of Dialogic BUZZ and Infiny by Epsilon will give service providers and channel partners the ability to keep up with these demands with a set of UC and collaboration tools combined with a suite of connectivity and intelligent communications services.Learn More
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