- November 18, 2019
The enhancements to the Syncron Service Cloud are designed to work to empower manufacturers to optimize their current break-fix after-sales service operations as they simultaneously lay the foundation for the inevitable shift to servitization and delivering products-as-a-service.
November 18, 2019 – Syncron, a provider of cloud-based after-sales service solutions, announced enhancements to the Syncron Service Cloud that is designed to work to empower manufacturers to optimize their current break-fix after-sales service operations as they simultaneously lay the foundation for the inevitable shift to servitization and delivering products-as-a-service.
According to IDC, 40 percent of manufacturers have some sort of IoT project underway[i]. However, most original equipment manufacturers’ (OEMs) deployed products are disconnected, or not IoT enabled. These are products that were sold several years ago, are still and will be in service for the years – or even decades – remaining in their lifecycles. The repair and maintenance of these products will be delivered via OEMs’ traditional after-sales service operations, which must be continuously optimized to not only deliver increased value to customers, but also prepare for the inevitable shift from almost exclusively selling new products to instead selling products-as-a-service. Optimizing traditional service operations in parallel with deploying new business models will complicate OEMs journey to the future.
Enhancements to the new generation of the Syncron Service Cloud include:
Syncron Inventory is now processing and planning hundreds of millions of SKUs – a 60 percent year-over-year increase. With more than 2.5 million recommended order lines processed each day, Syncron has further enhanced its service parts inventory management solution with the following key features that increase its value creation capabilities and make it the fastest, most scalable solution available:
- The processing time for service parts inventory forecast calculations and planning parameters has been cut in half.
- Syncron has added capabilities, including support for upstream demand from end customers and the ability to run advanced scenario simulations to compare outcomes and make approvals before putting new multi-echelon supply plans into action.
- Planned Event Managementsupports planned events in the future – like a machine overhaul or planned service, for example – and allows the first line of the supply network (e.g. field technicians or dealerships) to secure the availability of required parts without having to keep unnecessary safety stocks.
As OEMs optimize the foundations of their current service operations, the demand for Syncron Price is increasing, with the number of unique parts priced around the world increasing more than 300 percent over the last two years. With the total number of service parts price points generated increasing 10X, Syncron has made the following enhancements to its service parts pricing solution:
- The multi-level approval process is now streamlined and more efficient. The Delegation of Authority (DOA) process is an important part of security compliance, and this process can easily become complex. With Syncron’s multi-level approvals, there is built in, automated support for approval thresholds and different approval levels.
- In partnership with Eucon, Syncron Price customers within the automotive industry will now have real-time access to a database of competitive prices, automatically providing users with up-to-date competitive pricing information without extensive manual efforts.
[i]IDC, 2019 Product and Service Innovation Survey, Doc # US44334119, Aug. 2019
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