Syncron announces Dr. Friedrich (“Fritz”) Neumeyer as Chief Executive Officer

  • June 24, 2020
  • News
Syncron announces Dr. Friedrich (“Fritz”) Neumeyer as Chief Executive Officer
Syncron announces Dr. Friedrich (“Fritz”) Neumeyer as Chief Executive Officer
June 25, 2020 – Dr. Friedrich (“Fritz”) Neumeyer will join Syncron as Chief Executive Officer, effective 1 Aug. 2020. He will succeed Anders Grudén, who is stepping down as CEO but will continue to serve in an advisory role.
 
Dr. Neumeyer has extensive experience leading enterprise software companies and a  track record of driving transformative growth, increasing vertical domain expertise and improving the customer experience. Most recently, he served as the CEO of German ERP vendor proALPHA for six years, where he led the company to triple revenue to more than €150 million and doubled the number of employees to more than 1,000. Prior to proALPHA, Dr. Neumeyer served in leadership roles at Software AG and SAP, after beginning his career at McKinsey.
  
Dr. Neumeyer joins Syncron at a time when manufacturers are facing unprecedented changes and economic impact from the COVID-19 health crisis. As manufacturing executives identify areas that can offer financial stability, they are increasingly turning to after-sales service.
 
After-sales service, which includes maintenance, repairs, spare parts and other services after the initial sale of a product, offers manufacturers a unique opportunity to differentiate from the competition, enhance the customer experience and increase financial performance. According to a Deloitte report, the average operating margin from after-sales service is about 2.5 times the operating margin for new equipment sales. And as manufacturers face declining new product sales and less demand, the service supply chain should be optimized to provide stability and create value in otherwise uncertain times.
  
The Board of Directors thanks Anders Grudén for his immense contributions to the success of Syncron, where over the past 16 years, he has led the company from its early beginnings to becoming an undisputed leader in SaaS solutions for after-sales service excellence.
 
Going forward, Grudén will continue to stand shoulder-to-shoulder with Syncron, sharing his insights and providing advice as required.
  
Dr. Neumeyer has lived and worked in Italy, Germany, Belgium and the U.S. He will relocate to Sweden and will be based out of the company’s Stockholm headquarters. Dr. Neumeyer studied nuclear physics and has a Ph.D. from the Technical University of Darmstadt.
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