- July 18, 2019
- Honeywell Industrial Automation & Control
July 18, 2019 – Honeywell announced enhancements for its service management program for its distribution center customers.
With Assurance 360, Honeywell’s distribution center customers can now use a scalable, outcome-based lifecycle maintenance and services program that is customized for their desired objectives. The program, which is digitally enabled, begins by understanding and defining specific key performance indicators. Honeywell experts then build and deliver a specific, measurable plan with agreed-upon service levels for each customer supported by automated workflows and triggers.
Distribution center operators can self-perform the required services, augmented by Honeywell Intelligrated subject matter experts, or completely outsource. Assurance 360 provides the capability and mechanism to drive the required outcomes regardless of customer preference.
Once the key performance indicators are defined, Honeywell Intelligrated’s experts assess the customer’s operations, equipment and systems. The team then develops a multi-year asset management plan to deliver agreed-upon outcomes.
Assurance 360 delivers solutions that range from support for existing systems all the way up to fully-integrated, Honeywell Intelligrated-executed contracts with system performance.
Customers have options for which solutions they can deploy:
- Assurance 360 Performa addresses today’s skills shortage, helping customers maintain automation systems that are crucial to meeting production goals. With Assurance 360 Performa, Honeywell Intelligrated collaborates with users' internal staff to develop valuable know-how and augment their workforcewith technology and/or resources. The program helps users build competencies and sustain expertise within their organization through best practices in automation support that are tracked by defined outcome metrics.
- Assurance 360 Optima delivers agreed-upon service levels for system support, maintenance, optimization and change management with guaranteed results. As a strategic partner, Honeywell Intelligrated provides the labor and materials to achieve the defined outcomes with payment adjusted by the results achieved.
Honeywell Intelligrated provides distribution centerswith a complete range of lifecycle management services, including resident maintenance technicians, dedicated technical support, training, a technology roadmap and spare parts optimization.