KASTO introduces VisualAssistance service

  • September 28, 2018
KASTO introduces VisualAssistance service
KASTO introduces VisualAssistance service

September 28, 2018 - Sawing and storage technology specialist KASTO is launching an solution for maintaining its machines and systems remotely. By means of a tablet, smartphone or smart glasses, users can send live videos to KASTO’s service experts and receive visual assistance and information in real time in the event of a fault or maintenance work.

KASTO has long been fitting sawing machines and storage systems with a remote maintenance facility. As an option, service engineers can connect to the systems online to rectify faults or optimise processes. KASTO is once again expanding its service spectrum with VisualAssistance. The heart of the system is an interactive app for tablets, smartphones or smart glasses. Customers can use it to connect to service staff using video and audio streams. Users and engineers share the same field of view in real time.

The app also enables KASTO experts to provide visual assistance and to superimpose markings, for example, on the live video. The customer receives all necessary information directly on his display by means of augmented reality while he is carrying out maintenance or repair work on the saw or storage system on site. KASTO service engineers have a virtual presence on site and guide staff accordingly. 

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