Harting Offers VideoCall Expert Service | Automation.com

Harting Offers VideoCall Expert Service

Harting Offers VideoCall Expert Service

October 15, 2015 – Harting now offers live support through their VideoCall an Expert service starting on October 8, 2015. Harting developed this service as part of their commitment to supporting their customers in all phases of their projects. This service is free and will be available at HartingVideoCall.com or through the Harting USA website. There, customers will be able to call from their Apple or Android device or through their computer. Harting will offer two ways of using this service - customers can “Schedule a VideoCall” to select a time in the future or “VideoCall an Expert Now” to set up a face-to-face with one of Harting’s Field Applications Engineers within minutes.

Harting knows their customers’ time is valuable and any downtime means a loss in revenue. The VideoCall service will help reduce downtime by eliminating the difficulty of explaining challenges over the phone. “We want to make problem solving simple for our customers,” said Jon DeSouza, President and CEO of Harting, Inc. of North America, “If an engineer has an issue they can use VideoCall to show the problem to one our Field Application Engineers and get help in real time, saving them time and headache while increasing productivity.”

The Harting VideoCall an Expert service supports Cisco Webex for scheduled calls and Skype and FaceTime for immediate calls. It will be available from 8:00 AM – 5:00 PM (CST) Monday – Friday.

About Harting

The Harting Technology Group, family owned and based in Germany, employs more than 4,000 people globally with subsidiaries and branch offices in 40 countries. With production facilities in Europe, Asia and the United States, the Harting portfolio of connectivity solutions focuses on multiple levels, from the machine to the device and into the communication infrastructure. The U.S. facility in Elgin, Illinois is one of three Harting locations that manufactures the HIS product line (Harting Integrated Solutions - backplanes) and custom cable assemblies. The company’s core business is intelligent and high-performance connection technology. Harting works in almost all industrial markets with a focus on requirements for robust, reliable connectivity solutions.

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