Syncron announces enhancements Syncron Service Cloud

November 18, 2019 – Syncron, a provider of cloud-based after-sales service solutions, announced enhancements to the Syncron Service Cloud that is designed to work to empower manufacturers to optimize their current break-fix after-sales service operations as they simultaneously lay the foundation for the inevitable shift to servitization and delivering products-as-a-service.
According to IDC, 40 percent of manufacturers have some sort of IoT project underway[i]. However, most original equipment manufacturers’ (OEMs) deployed products are disconnected, or not IoT enabled. These are products that were sold several years ago, are still and will be in service for the years – or even decades – remaining in their lifecycles. The repair and maintenance of these products will be delivered via OEMs’ traditional after-sales service operations, which must be continuously optimized to not only deliver increased value to customers, but also prepare for the inevitable shift from almost exclusively selling new products to instead selling products-as-a-service. Optimizing traditional service operations in parallel with deploying new business models will complicate OEMs journey to the future.
Enhancements to the new generation of the Syncron Service Cloud include:
Syncron Inventory is now processing and planning hundreds of millions of SKUs – a 60 percent year-over-year increase. With more than 2.5 million recommended order lines processed each day, Syncron has further enhanced its service parts inventory management solution with the following key features that increase its value creation capabilities and make it the fastest, most scalable solution available:
- The processing time for service parts inventory forecast calculations and planning parameters has been cut in half.
- Syncron has added capabilities, including support for upstream demand from end customers and the ability to run advanced scenario simulations to compare outcomes and make approvals before putting new multi-echelon supply plans into action.
- Planned Event Managementsupports planned events in the future – like a machine overhaul or planned service, for example – and allows the first line of the supply network (e.g. field technicians or dealerships) to secure the availability of required parts without having to keep unnecessary safety stocks.
As OEMs optimize the foundations of their current service operations, the demand for Syncron Price is increasing, with the number of unique parts priced around the world increasing more than 300 percent over the last two years. With the total number of service parts price points generated increasing 10X, Syncron has made the following enhancements to its service parts pricing solution:
- The multi-level approval process is now streamlined and more efficient. The Delegation of Authority (DOA) process is an important part of security compliance, and this process can easily become complex. With Syncron’s multi-level approvals, there is built in, automated support for approval thresholds and different approval levels.
- In partnership with Eucon, Syncron Price customers within the automotive industry will now have real-time access to a database of competitive prices, automatically providing users with up-to-date competitive pricing information without extensive manual efforts.

Check out our free e-newsletters
to read more great articles.
- Posted in:
- Industry
- Related Portals:
- Advancing Automation using IIoT and Industry 4.0 Concepts, Systems Integration, Industrial Computers, Factory Automation
MORE INDUSTRY NEWS
-
Seeq announces achievement of Amazon Web Services (AWS) Industrial Software Competency status
To receive the AWS Industrial Software Competency designation, APN Partners undergo rigorous AWS technical validation related to industry specific...
-
Pepperl+Fuchs Comtrol and Callisto Integration announce strategic partnership
Pepperl+Fuchs Comtrol and Callisto work with each manufacturing customer to deliver initial solutions that have tangible results, and then collect...
-
ST Robotics providing hands-on robotics training to university students
More than 30 other educational institutions have benefited from ST Robotics’ systems. These include: MIT, Cambridge University, Ecole Nationale...
-
Senet announces partnership with Zenseio
Senet has certified the Zenseio LSMP2 - Professional Multi-purpose Telemetry Station, providing the agriculture market with a pre-integrated,...
-
Arena Solutions announces strategic partnership with PRG
This deepened strategic partnership expands PRG’s services for Arena customers that desire assistance or simply have limited internal resources....
RELATED
-
Augmented Intelligence
By Mark Howard, EU Automation
Augmented intelligence is one of the few technologies named on the Gartner Hype Cycle for Emerging Technologies,... -
PLC Programming Preference Survey: Insights & User Comments
By Bill Lydon, Automation.com
The PLCopen organization and Automation.com conducted a joint survey of PLC programming preferences. Here are some... -
ODVA announces enhancements to EtherNet/IP Specification
The published enhancements to The EtherNet/IP Specification outline integration of NAMUR NE 107 diagnostics for process automation into CIP...
-
Robots or Cobots: Which to Choose?
By Jonathan Wilkins, EU Automation
Today’s plant managers are faced with a dearth of automation technologies but it’s not always obvious what... -
IDTechEx Report: Autonomous cars could accout for 4 trillion miles of road travel by 2040
IDTechEx has recently seen competitors joining hands and forming some unlikely-sounding alliances to reduce the cost of autonomous driving...