IFS announces acquisitions of mplsystems Limited and Field Service Management Limited

IFS announces acquisitions of mplsystems Limited and Field Service Management Limited

August 8, 2017 - IFS announced it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems is a provider of omni-channel contact center and customer engagement software. Field Service Management Limited, an implementation specialist of Field Service Management solutions in the UK and Ireland will bolster IFS Service Management sales, consulting, and support organization in the region.

UK-based mplsystems Limited develops and implements omni-channel contact center and field service management solutions at some brands, including: Babcock International, HomeServe, Ecomaster, ENGIE, and Iceland. The company is recognized as a visionary by Gartner in its Magic Quadrant for Contact Center as a Service for Western Europe (published 24 October 2016) and a niche player in its Magic Quadrant for the CRM Customer Engagement Center (published 8 May 2017), primarily thanks to its investment in innovation that has resulted in a contact center management platform.

Field Service Management Limited is a UK based implementation partner of IFS in the UK and Ireland. Its expert team of Service Management consultants will join the IFS UK operation in order to drive further growth in the region. To date, Field Service Management Limited has supported IFS with some of the largest service management implementations in the UK.

The financial terms of the acquisitions are not being disclosed.
 

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