Wunderlich-Malec Announces VIP Services Maintenance App | Automation.com

Wunderlich-Malec Announces VIP Services Maintenance App

July 212015
Wunderlich-Malec Announces VIP Services Maintenance App

July 21, 2015 – Wunderlich-Malec Engineering Inc. (WM) announces a maintenance tool for the industrial automation market. VIP Services (Virtual Information Portal) is a mobile app that was designed to improve efficiency, reduce downtime, attain Key Performance Indicators and increase productivity.

“We are very excited about our VIP Services Initiative. We are confident that with the combination of our new mobile app plus our proven integration and programming capabilities, our customers will realize true savings and productivity. Our value-added efforts will focus on custom reporting and informational dashboards addressing our customer’s Key Performance Indicators (KPIs). The real time information will greatly assist our customers in their pursuit to save time and money,” says Joel Gil, Director of Business Development, VIP Services Business Unit, WM.

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Reducing Downtime Saving Time and Money - Time is often lost when technicians leave the work area to find resources, such as schematics, procedures or other data to complete a task.

VIP Services links all equipment to all its relevant data and information resources via a programmed VIP POI (Point of Interest). Each VIP POI provides specific and accurate information for the technician at the equipment where needed information is time critical.

Improving Communication for Quicker Decision Making - Communications about production downtime issues and their resolution using traditional channels (email or phone) is often unclear or delayed until the correct resource can come onsite and ‘see’ the issue in real time.

VIP Services shows the problem, complete with all relevant process data and resources to the subject matter expert who can support the local technician with better communications for quicker problem resolution.

“For over 33 years, WM’s success has been built around our strong customer commitment. VIP Services solidifies this commitment by creating a technology-based solution that helps our customers reduce unscheduled downtime and increase their productivity.” says Neal Wunderlich, President, WM.

Wunderlich-Malec has created a new VIP Services business unit headquartered in Houston, Texas to deliver complete turnkey VIP Services Solutions.

Fig. 1 - WM creates engineered VIP POIs allowing you to categorize your information

Fig. 2 - VIP Services offers Easy to Scan VIP POIs for On Demand Information

About Wunderlich-Malec Engineering
Wunderlich-Malec has successfully provided engineered solutions to the industrial market throughout North America and abroad since 1982. With revenues exceeding $90 million and over 270 plus professionals, WM is recognized by Engineering News Record (ENR Magazine) as one of the top 500 engineering firms for 2014.

Wunderlich-Malec is recognized as a leading Engineering, Systems Integrator, Automation Contractor and Modular E-House Supplier in the United States. With corporate offices in Minnetonka, Minnesota, WM provides customer services through its 22 regional offices. In addition to the United States, WM has successfully delivered systems and services to numerous countries in Latin America, the Middle East and Asia.

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