Author Profile

Carole Franklin, is the director of standards development for the Robotic Industries Association. She leads RIA’s standards development activities for the ANSI and ISO robot safety standards. Before joining RIA, Franklin was at the management consulting firm Booz Allen Hamilton, where she led projects on business process improvement, internal communications, and executive communications. Before Booz Allen, Franklin worked for Ford Motor Company for 10 years in the market research department, leading consumer research projects, and also served as project manager for the North American customer satisfaction tracking study. Her career has been spent translating the needs of end users into actionable guidance for engineers and leaders—and vice versa. She holds BA and MBA degrees from the University of Michigan.