MINNEAPOLIS, MN, March 12, 2025 — Digi International, a leading global provider that empowers enterprises to build, connect and manage critical systems, announced the launch of its One Digi AI Discovery Engine, a new natural language powered experience designed to dramatically reduce the time it takes customers to find, evaluate and deploy the right Digi solutions. This groundbreaking natural language interface transforms how customers discover Digi solutions by unifying the company’s core divisions of Digi, Opengear, Particle and SmartSense into a single search experience that delivers relevant solutions, documentation and guidance in seconds.
As B2B buyers increasingly move toward intent-driven environments, the One Digi AI Discovery Engine eliminates the friction of manual site mapping. By leveraging a custom-tuned Large Language Model (LLM), the platform allows engineers, IT directors and operations managers to navigate the entire Digi portfolio through simple natural language prompts.
“The complexity of the industrial IoT landscape requires a move away from static menus and toward instant, intelligent answers,” said Ron Konezny, president and CEO of Digi International. “By unifying Digi, Opengear, Particle and SmartSense under the One Digi AI framework, we are providing our customers with a single 'brain' to navigate everything from resilient critical infrastructure and continuous compliance monitoring to industrial edge intelligence and operational health and safety solutions.”
AI-powered navigation and discovery built for technical and operational buyers
The One Digi AI Discovery Engine serves as the primary gateway on the Digi homepage, offering:
- Cross-divisional intelligence: Users can input solution requirements such as "I need a remote solution for a pharmacy with temperature-sensitive assets" and receive a curated response with monitoring capabilities from SmartSense with resource links to web pages, datasheets, technical documents and more
- Predictive technical support: The engine indexes thousands of pages of technical documentation and white papers across all four brands, providing instant configuration steps and code snippets without requiring the user to download multiple PDFs.
- Leadership in customer-centric innovation: This launch reinforces Digi’s position as a technology leader, proving that innovation resides not only in the physical products we manufacture but in how we lead the way in addressing our customers' evolving needs. By prioritizing how customers find information, Digi is setting a new benchmark for AI-driven innovation and technical accessibility in the digital age.
ROI and efficiency for the AI-first buyer
By prioritizing natural language search as the primary discovery method, Digi International is redefining how complex B2B enterprises interact with their global customer base in 2026. With the goal of improving customer experience, the One Digi AI Discovery Engine supports a reduction in the time-to-solution for technical buyers and improves cross-divisional discovery.
