April 2016 – Fives Machining Systems introduced remote diagnostics capability that allows machine operators to connect with Fives Cincinnati and Fives Giddings & Lewis experts – via secure CNC screen sharing – to diagnose and overcome many stoppages within minutes.
Diagnostic Communication System (DCS) is now standard on all new Cincinnati and Giddings & Lewis machine tools and composite system. It is also available as a system upgrade for installed machines with a PC-based HMI on Fanuc, Siemens and Heidenhain controls. The enabling software, TeamViewer, establishes an encrypted, password-protected connection to the customer's CNC over a VPN (virtual private network). A new and unique password is generated by TeamViewer for each session. Legacy CNCs can access diagnostic service using a connected laptop to run TeamViewer software.
TeamViewer software is an established IT industry tool for high-security remote maintenance of data processing systems in government and highly sensitive businesses. It is in use on 200 million computers worldwide, according to the manufacturer, TeamViewer GmbH.