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One of the most important and difficult decisions is often the very first decision: do you upgrade with internal resources or hire an outside consultant? Some of the arguments for each side in this debate are obvious. You know what you want better than anyone, but a consultant may have more experience in the actual process of acquiring a SCADA system. There’s a lot to be said in favor of both approaches. Neither is an inherently good or bad approach. We summarize below the key issues and how they affect both of these approaches.