January 15, 2019 - IFS, the global enterprise applications company, announced the general availability of IFS Field Service Management 6 (FSM 6).
IFS’s extended offering for service management, including the WorkWave suite of solutions is designed to address the entire market, from small and medium-sized companies to global enterprises.
IFS FSM 6 brings to market extensions of its functionality with more buying and deployment choice in the cloud, mobile field service and back office capabilities, and a new user experience on any browser or device
The version has capabilities for reverse logistics, spare parts management and depot repair, and flexibility for workforce scheduling optimization. Functionality for warranty, contracts and pricing management enables new business models for companies that deliver services primarily through distributors.
Designed for deployment as a Software-as-a-Service (SaaS) offering, in the IFS Managed Cloud or on-premise, IFS FSM 6 works to redefine configurability for cloud-based field service, helping customers to tailor data fields, workflows and interfaces to their unique field service environment.
IFS FSM 6 also delivers:
- Enhancements to the IFS Planning & Scheduling Optimization (PSO) engine: Customers a more powerful planning and scheduling engine (on Microsoft Azure) that automates and optimizes technician scheduling, to help decision-making based on business goals, customer contracts and service-level agreements
- Omni-channel customer engagement and self-service: IFS FSM 6 can be extended with IFS Customer Engagement capabilities for AI-powered customer service that offers self-service options while identifying and relieving agents of repetitive, time-consuming tasks
- A reimagined, browser-based user interface: Performing on any device, a new front end features user-centric designs that adapt to any browser, on any device, for users to remain in control of their service operations 24/7 without being tied to the office or contact center
