February 10, 2010 - ILS Technology announced Virtual Service Infrastructure (VSI) Application Suite to provide a complete end-to-end solution that directly and securely links intelligent devices with enterprise applications and databases, enabling deeper insights into operational performance and productivity, across networks, or around the world.VSI Application Suite is a vendor neutral solution that allows Operations Managers, Equipment Manufacturers, and Independent Service Providers (ISPs) to gain the benefits of reduced downtime, field call durations, support costs, and mean time to repair (MTTR), while in parallel increasing customer satisfaction, operations efficiency, and services revenue.VSI Application Suite enables remote monitoring and secures access capabilities to include the ability to perform Automatic Fault/Problem Reporting, Production Data Collection, Predictive Maintenance, MES/ERP Integration, Multivendor Line Integration, Web/Mobile Visualization, and Event/Information Publishing.
In addition, VSI application suite provides seamless integration to industry recognized enterprise applications and databases such as IBM Maximo, Oracle, SAP, DB2, and HPOpenview.VSI Application Suite gives remote operations and support personnel the visibility and access to production and process data as if they had physical access to the device, while simultaneously assuring auditable security and accountability requirements are meet.
