Author Profile

Jennifer Kline Shernoff is the vice president of customer experience and marketing at Shiftboard, where she provides thought leadership and perspective to help Shiftboard identify market opportunities, drive customer demand for the company’s solutions, and ensure customers successfully adopt and realize value from Shiftboard’s technology. She came to Shiftboard with more than 20 years of experience in product design and marketing at B2B and B2C technology companies. Before joining Shiftboard, Jennifer was SVP of product and design at ADA Support, where she helped apply conversational AI to the customer experience. Prior to ADA Support, Jennifer led teams responsible for go-to-market strategy and helped develop products that expanded customers’ self-service options at LivePerson. Jennifer holds a BS in finance from the University of Virginia and earned her Med in Higher Education Administration from Seattle University.