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Matthew Miller
Matthew Miller is the OEM sales and Marketing manager for OEM products at OSIsoft, whose RtPM Real Time Process Management platform provides the ability to help people capture, analyze, distribute and visualize real-time information for continuous process improvement at thousands of sites worldwide. Matt has 20 years experience in embedded hardware and software for the industrial automation industry, specializing in visualization products. He is currently focused on OSIsoft's ECHO embedded historian product (www.echohistorian.com) which is used to store automatically collected data in a wide range of industries. You can reach Matt at 734-944-2484 or [email protected].
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Opinion
The Future of Information in Intelligent Devices
Manufacturers need to change their concept of Customer Relationship Management (CRM) from one that effectively ends with the sale to one that promotes an ongoing involvement with the customer and builds on continued service to develop valuable, revenue-generating relationships. In addition, manufacturers will need to re-evaluate their corporate governance and decision-making control in this new environment and their supply chain strategies given the increased high-technology content in their products. ****By: OSIsoft, LLC, Matthew Miller25 February, 2008 | 10 minutes
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