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Author Profile

Feature Image for Mike Caspers

Mike Caspers

Mike Caspers is a digital sales enablement manager at Emerson, based out of Minnesota. He has held various roles in sales, marketing, and operations over his 20+ years with Emerson. Caspers holds a BS degree in Mechanical Engineering from North Dakota State University, and an MBA from the University of St. Thomas.

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  • Thumbnail for AI-Based Chat Powers an Improved Customer Experience
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    AI-Based Chat Powers an Improved Customer Experience

    Industrial automation providers have the experts you need, but getting in touch with the right person can be a challenge. Here’s how one vendor is addressing this issue with real-time communications, facilitated by intelligent AI-based chat.
    By: Mike Caspers
    01 May, 2023 | 3 minutes
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