July 10, 2019 — Opsview , the company that unifies cloud and infrastructure monitoring, announced bi-directional native ServiceNow integration for Opsview Monitor. The integration with ServiceNow provides an out-of-the-box configuration which allows notifications from Opsview Monitor to be opened automatically as ServiceNow incidents. The incidents may be auto-resolved or closed based on host/service status, with control and management using the Opsview Monitor user interface.
With native support for the SaaS IT incident management system ServiceNow, Opsview Monitor delivers integrated ticketing, remediation and auto-resolution, simplifying operational processes while improving cross-department insight and action. The bi-directional integration is fully embedded into Opsview Monitor 6.1 and doesn’t require separate installation of the Service Desk Connector software module to install.
Once Opsview Monitor notifications have been integrated with ServiceNow, all ServiceNow incident management options are supported including logging incidents in the instance by sending email, classifying incidents by impact and urgency to prioritize work and assigning incidents to appropriate groups for resolution. Incidents can also be escalated as necessary, generate automated incident resolution notifications, and be included in comprehensive reporting to monitor, track and analyze services levels and improvements.