PHILADELPHIA, Penn., (April 24, 2007) – Thermo Fisher Scientific has chosen the BMC AppSight Application Problem Resolution System to provide the highest level of support for customers using its Thermo Scientific LIMS and CDS, as well as to optimize the development of those laboratory software solutions. BMC AppSight records LIMS and CDS activity in the customer environment and captures a log of user actions, systems events and more to determine – quickly – the root cause of any unexpected application behavior.
This speeds triage for customer support personnel and enables timely resolution for the customer.BMC AppSight also enables Thermo Fisher developers to optimize their work by automating the iterative, manual process of root-cause analysis that occurs throughout the software lifecycle. By reducing the time developers spend attempting to find and fix software issues – oftentimes those caused by changes in the customers’ enterprise, BMC AppSight yields productivity gains of 30 percent or more for development organizations. The Thermo Fisher development team will re-invest these gains to achieve faster product release cycles, increase testing for improved quality, and to develop additional product features.
“The use of BMC AppSight technology is a win/win for us and for our customers,” said Dave Champagne, vice president and general manager of informatics for Thermo Fisher. “It gives our development staff a competitive advantage as they work on next-generation solutions and it enables us to offer the best possible products and support for our customers. With BMC AppSight in place, our development staff can focus even more on product innovation to significantly speed our release schedule and improve the overall quality of each product.
For our support staff and customers, BMC AppSight speeds the resolution of customer issues, particularly those that can’t be recreated in our development environment, by immediately zeroing in on the root cause.”BMC AppSight, the industry-leading application problem resolution system, is helping nearly 1000 enterprises and software vendors accelerate software application delivery, increase application quality, performance and availability, and reduce application support cycles. BMC AppSight was created by Identify Software Ltd., which was acquired by BMC Software in May 2006. Thermo Fisher Scientific markets its leading laboratory software and related services under the Thermo Scientific brand.
Thermo Scientific LIMS and CDS facilitate laboratory data in the world’s leading pharmaceutical companies, petrochemical and chemical plants, food and beverage manufacturers, and other major industries. To support our global installations, Thermo Fisher provides implementation, validation, training, maintenance and support from the industry’s largest worldwide informatics services network.
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With an annual revenue rate of more than $9 billion, we employ 30,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery.
Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike.