WINSTON SALEM, N.C. - Oct. 1, 2024 - Avid Solutions , a System Integrator specializing in process expertise and digitally-enabled solutions, today announced its new AvidCare Service and Support Program. Maintaining your Operational Technology (OT) assets such as process control systems, networking and server infrastructure, and information solutions can be challenging.
With limited OpEx budgets and gaps in on-staff technical expertise, you face operational disruptions, reduced productivity and potential financial losses. To address these challenges head-on, Avid Solutions has developed a tailored and flexible solution, AvidCare, designed for clients’ needs. By choosing a comprehensive, proactive and personalized support service, systems will always operate at peak efficiency, enhanced reliability, extended life cycles and with minimized downtime. Tailored features included:
- Flexible Service Level Agreements (SLAs).
- Ticket management system to provide MTTR insights, usage and pareto charts on causes of support calls.
- No long-term contracts.
- Cybersecure ability to provide remote support to view-only, shadow local resources and address issues.
- Single call-in number, multiple ticket submission pathways.
- AI-enabled resolution from a tailored database of solutions based on the specific system.
- System reviews, risk assessments and preventative maintenance.
- Staffed by engineers in North America who are well-versed on your systems and understand the urgency of operations, safety and asset utilization.
- Master Automation Plans (MAP) to help plan your five-year site OT strategy for support, upgrades and maintainability.
Predictable support costs with transparent terms.
“At Avid Solutions, we know how critical it is to keep your automation systems running smoothly. That’s why we created AvidCare—to provide the ongoing support our clients need to maintain high product quality, maximize throughput and minimize downtime. We’re here to help you keep your operations efficient and reliable," said PC Romano, CEO of Avid Solutions.
AvidCare: A partner in success
Whether the goal is to enhance system reliability, minimize downtime or receive expert guidance tailored to specific needs, AvidCare supports clients every step of the way. Users are empowered with the tools and expertise needed to succeed in today’s fast-paced industrial environment.
About Avid Solutions
Avid Solutions, Inc. , has delivered more than 5,000 automation and information solution projects in the US and Brazil over the past 35 years. Avid is committed to transforming manufacturing through purposeful innovation and use of digital solutions. Avid focuses on solutions in Sustainability (decarbonization, circular-economy), Feeding the World (Agri-chemicals, food and beverage) and Human Health (Life Sciences, Pharmaceuticals). Headquartered in Winston-Salem, NC with resources across the US and operations in São Paulo, Brazil, Avid has a diverse workforce and skill sets to meet modern manufacturing needs.