Enhancements include tracking and exception reporting to detect abuse and ensure compliance with corporate guidelines and regulatory requirements
May 12, 2015 – Avotus expanded its ICM Enhanced Usage Reporting (EUR) platform. ICM EUR integrates, tracks and reports on usage for Unified Communications services. ICM EUR allows communication managers to gain unprecedented visibility into the full suite of Unified Communications features including: Instant Messaging, Presence, Voice, Wireless, and Video Conferencing with one unified tracking and reporting platform.
Key ICM Enhanced Usage Reporting capabilities include:
- Tracking and exception reporting across all UC features detects abuse and ensures compliance with corporate guidelines and regulatory requirements
- Multi-site and Multi-vendor integration provides full visibility via single portal
- Enhanced visibility across wireline, wireless, VoIP, UC and TDM based links
- Full asset-tracking module for traditional and non-traditional TEM assets
- Organized Call Detail Record (CDR) reporting
- Easily perform simple Moves, Adds, Changes (MACD) (Available on Avaya CS1000 and soon Cisco and Avaya Aura)
- Respond to litigation with accurate information about UC usage
- Consolidated billing reports
- Automated reports in a variety of formats via email
- Bill back - usage charges to deparents, cost codes or employees
Avotus integrated its ICM EUR platform with both Cisco and Genband. EUR from Avotus can be deployed in either a Cloud or Premise installation and expands on the company’s legacy of integration with over 130 models of PBXs.
