Enhancements in version 5.6 include Android mobility, Windows Mobile, dynamic scheduling and appointment booking, and an extensive field service management suite.
October 8, 2013 - IFS announced version 5.6 of its Metrix Service Management product. This version includes new and enhanced features for technicians and service managers that will improve productivity, enhance service delivery, and drive customer satisfaction. Important new capabilities of IFS Metrix Service Management include:
- The market’s most complete realization of an end-to-end product spanning Android mobility, Windows Mobile, dynamic scheduling and appointment booking, and an extensive field service management suite.
- A Workflow Designer and wizard-driven workflow engine for rapid development and deployment of new processes.
- An expanded multimedia Solutions Search function that helps customer service representatives improve initial call diagnosis, offering self-service recovery actions and minimizing unnecessary field dispatches.
- Standard financial interface with IFS Applications.
- An improved mobile interface with enhanced work orders, credit card authorizations and structured questionnaires, which includes customer surveys.
This enables IFS Metrix Service Management users to adapt more rapidly to emergent business needs.
This means that companies running IFS Applications as their enterprise resource planning (ERP) system can invoice billable service work and track labor and parts costs through a standard interface.