March 17, 2011 - Metso opened a new service facility at Seaham, County Durham, UK. The new Metso service center covers 37,147 square feet of workshop, storage and office space to further enhance service and sales activities for UK customers. In the previous facility Metso North East Service Center has already been established for over 25 years The new UK service center has the capacity and latest technology needed to handle large-scale shutdown turnarounds, general repairs, spare parts, training programs, Valve Management Solution, field support and diagnostic services. As in all Metso service centers, all repair and overhaul work is carried out according to Metso defined service procedures, and leaves our service center with certification and a standard warranty.
The service center follows the quality and environmental procedures according to ISO9001 and ISO14000, and all service personnel at the UK service center are ATEX certified.
Wide range of services to support maintenance and turnarounds
The key element in successful and economical valve maintenance is planning. Metso has created a set of services to support valve maintenance and turnaround planning. Metso offers support in Criticality Analysis and Intelligent Field Survey to help in defining the Maintenance Plan or scope for the turnaround. Metso’s Valve HealthCheck helps to analyze the valve diagnostics. With Smart HealthCare, the valve diagnostics are analyzed regularly by a Metso service technician, and the condition of the valve is recorded and monitored to help reduce the risk of unplanned breakdowns.
One way to secure spare part availability is Metso’s Valve Spare Container. A customized and pre-planned selection of spare parts will be held at the Metso Service Center for the turnaround, against a service fee. Any unused parts can be returned according to the contract, and charges are only made according to spare parts consumption. Metso’s Valve Management Solution is a systematic standardization of the installed valve base in cooperation with the customer. Currently, there are many customers relying on Metso’s Valve Management Solution globally, and all of them have chosen to extend the agreement to a longer period with increased scope after having seen the positive impact on maintenance costs, and particularly, the positive impact on capital tied to the valve inventories.