September, 22, 2011 - Mitsubishi Electric Automation announced Support Connect, a Platform-as-a-Service (PaaS) remote connectivity subscription service that enables Mitsubishi Electric Automation customers to better serve their end-users through simple and secure remote-based services solution. Designed to meet the needs of machine manufacturers, value-added resellers and end-user service organizations, Support Connect enables cost effective administration, predictive maintenance and remediation of remotely managed assets without an upfront investment in datacenter hardware, and ongoing infrastructure maintenance. Support Connect allows service/support resources to concentrate on serving their customers instead of managing the connectivity between companies.
“We recognize that our OEM customers and VAR partners are constantly striding to increase customer satisfaction and service levels to their customers, while in parallel looking for avenues to generate value-added recurring revenue streams to post product sales.” said Sloan Zupan, Mitsubishi Electric Automation Senior Product Marketing Manager. “Support Connect meets these needs by enabling our customers, and their end customers to achieve greater visibility, performance, and sustainability of remotely located production floor assets and applications in a cost efficient means.
About Mitsubishi Electric Automation. As one of many Mitsubishi automation affiliates around the world, Mitsubishi Electric Automation, Inc., is part of a $40 billion global company serving a wide variety of industrial markets with a family of automation products including programmable logic controllers, variable frequency drives, operator interfaces, motion control systems, computer numerical controls, uninterruptible power supplies, industrial robots, servo amplifiers and motors, and industrial sewing machines. The corporate philosophy of the company includes a commitment not only to providing superior solutions and service to Mitsubishi customers, but also to contributing to the local community and creating a rewarding work environment for its employees.
