CARY, N.C. (February 2006) — MTS Systems Corp. Sensors Division has expanded the services offered to existing and potential new customers to assist them in specifying, installing and maintaining the company’s level sensors in a wide variety of applications. For a reasonable fee, MTS will offer a site survey and pre-sale specification; evaluation and recommendations for the upgrade path; on-site training as well as hands-on training at the factory; installation and commissioning; scheduled periodic maintenance; and factory-authorized repair service.
“We’ve designed these new service packages for both first-time customers and long-time users,” said Adrian Totten, MTS Liquid Level Marketing & Sales Manager. “While our level sensors are designed to work out of the box, some customers may need assistance in choosing the sensor that is best for a special application, in utilizing the sensor’s capabilities in the most effective and efficient manner, or in upgrading from one Implementation to something newer. Now we can offer our expertise in a hands-on, one-on-one program.”The service package focuses on the following areas:
- Pre-sale specification and site survey. This results in a detailed quote that takes into account the current state of the point of installation, existing level sensors, wiring schemes and existing interfaces;
- Evaluation and recommendations for the upgrade path. This package is tailored for the current MTS customer who
- On-site training. This focuses on the new or existing customer who is looking to have on-site personnel trained in installation, set-up, basic troubleshooting, and use of the set-up software.
- Installation and commissioning. Offering a qualified MTS field engineer on-site to oversee the installation of the gauge, wiring, communications scheme, and initial calibration during this phase of the project, this service can minimize start-up time for new installations.
- Factory-authorized repair service. This is a more traditional service call performed by a field engineer or repair technician on an existing MTS level sensor installation.
- Hands-on training at MTS. A two-day, in-depth training program at the MTS factory, this program teaches participants about magnetostriction and the M-Series family of level gauges, and teaches them how to calibrate, test, and troubleshoot both analog and digital level gauges from MTS.MTS Sensors is the world leader in magnetostrictive technology.
may have older models and now wants a migration path to the current M-Series family.
MTS Sensors is a global operation, with facilities in the U.S., Germany and Japan.
In the U.S., the MTS Sensors Division has an ISO 9001/2000 facility manufacturing rugged and reliable magnetostrictive position sensors, level sensors, and mobile equipment sensors utilizing patented Temposonics® technology.
With a strong commitment to research and development, product quality and customer service, the Sensors Division is constantly seeking ways to bring the highest value to customers.
