Tel-Aviv Israel June 6 2006 – U.C.ME-OPC™ software version 6.0 offers alarm notification using escalation procedures using SMS technology.
The process:
Instead of sending the alarm message to all recipients, U.C.ME-OPC enables automation administrators to notify the recipients in a pre-defined escalation procedure.
For example: Send the alarm SMS to the technician; if the alarm is not acknowledged by the technician within 5 minutes, send the alarm SMS to the maintenance manager; if the alarm is not acknowledged within additional 5 minutes, send the alarm to the plant manager.Using the product's bidirectional SMS communication, recipients may acknowledge alarms using a simple SMS sent from their cell phones back to U.C.ME-OPC. This acknowledgement will terminate the alarm notification process.
The benefits are:
1. Upper management is involved just in cases where technicians did not respond.2. Recipients receive fewer alarms and thus are more responsive and tolerant when they finally receive alarm messages.3.
Less notification may reduce communication costs (when payment is per number of messages sent to the recipients).
About U.C.ME-OPC:
U.C.ME-OPC supports bidirectional communication via SMS and Phone. Users may acknowledge alarms, query or change tag values via SMS or phone.
U.C.ME-OPC is OPC client alarm notification and analysis software. It can connect to multiple OPC or DDE servers or any SCADA that supports OPC/DDE. It uses SMS, WAP, RSS, Phone, Fax, Email and Multimedia to notify users on alarm situations.
Solutions: Building management, Security systems, Industrial control, Water treatment, Healthcare and more.
About Control-See:
Control-See Software Solutions Ltd, a leading provider of Alarm Notification & Analysis software tools, introduces new functionality – Customized Escalation Procedure using SMS.
