To improve customer experiences, Rockwell Automation offers a new way to receive multiple services in one contract for quick, easy access to support. Introduced in November 2020, an Integrated Service Agreement allows companies to select a package of offerings to simplify their support needs and have just one number to call to access experts and receive priority service. Companies get 24/7 technical support, repair services, reports and analytics, field services, e-learning and more, all in one integrated contract. The flexible suite of support services enables customers to maximize the value of their Rockwell Automation investments across their facility.
The support agreement helps improve operational efficiency by providing visibility of contract usage and data for decision-making, and it leverages virtual support tools, learning resources and modern training tools. With an Integrated Service Agreement, customers can
-
Maximize asset reliability and uptime
-
Reduce total cost of ownership
-
Optimize their installed base investment
-
Supplement their technical workforce with access to skilled engineers