Integrated Suite Features Resource Optimization, Mobility and Asset Management
ATLANTA, April 19, 2004 -- IndusWorld -- Indus International Inc. (NASDAQ: IINT), a leading provider of Service Delivery Management (SDM)™ solutions, today announced that Xcel Energy has selected field service optimization software from Indus as a key component of its pilot business transformation program. The Indus Asset & Field Service Suite, which combines industry-leading asset management applications with advanced field service management solutions, will be utilized in Xcel Energy’s initiative to design a fully integrated, end-to-end field operations management process leveraging resource optimization, wireless technologies and real-time communication. Indus SDM solutions are complete suites designed to optimize performance across customer, asset and workforce management processes.
The solutions fully support utilities’ transmission and distribution organizations and their unique challenges. Xcel Energy will validate the power of robust field resource optimization, Web-based order entry and management, real-time graphical intelligence portals, mobility functions and executive dashboards through its innovative pilot program. These capabilities will complement Xcel Energy’s existing Indus PassPort enterprise asset management (EAM) solution to provide an end-to-end business flow for true operational excellence in its field force operations.
“We are leveraging today’s most advanced technologies to make us a more efficient and customer-centric utility, and we see Indus Service Delivery Management solutions as having great potential for maximizing our asset and field force operations,” said Ray Gogel, VP & CIO, Xcel Energy. “The focus of Indus’ SDM solutions is on operational business flows across the entire organization, and this aligns with our strategy for delivering transformational business value through effective partnering with key technology providers. Working in close partnership with Indus, this strategy is expected to help Xcel Energy be more agile and responsive to our market and customer needs.”
“The Indus Service Delivery Management solutions should support our customer commitments by optimizing the flow of critical information across our organization, from the designer to the worker in the field,” said Xcel Energy's executive in charge of the Utility of the Future initiative, Kenneth J. Zagzebski. “Getting the right information to the right personnel in real time will improve our field force effectiveness and enhance our customer service by ensuring work is done effectively and on time.”
“The opportunity to work with an industry leader like Xcel Energy on an advanced field service management project highlights the expertise that Indus offers in this area, and it showcases the unmatched capabilities of our Service Delivery Management solutions,” said Indus President and Chief Executive Officer Greg Dukat. “We are excited to fortify our partnership with Xcel Energy, with whom we share a common vision.
Both of our companies are committed to creating next-generation solutions for field services which focus on delivering the highest quality in customer service, as well as the greatest ROI for energy companies.”Xcel Energy will integrate Indus Field Service Suite, blending workforce optimization with asset management and mobility functionality to manage the entire business process for its field workforce. The initiative will impact design, construction and maintenance work. This effort is part of a joint, partner-led transformation program to rapidly deploy and test the technology solutions being implemented.
About Xcel Energy
Xcel Energy (NYSE – XEL) is a major U.S. electricity and natural gas company with regulated operations in 11 Western and Midwestern states.
Xcel Energy provides a comprehensive portfolio of energy-related products and services to 3.3 million electricity customers and 1.8 million natural gas customers through its regulated operating companies. In terms of customers, it is the fourth-largest combination natural gas and electricity company in the nation. Company headquarters are located in Minneapolis.
More information is available at www.xcelenergy.com .
About Indus International
Indus is a leading provider of Service Delivery Management (SDM) solutions, which help clients in a broad array of industries optimize the management of their customers, workforce, spare parts inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services and hosted service offerings improve our clients’ profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance.
Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, consumer packaged goods and more. For more information, visit our Website at www.indus.com .
