Emerson sets record in CONTROL Magazine Readers’ Choice Awards
AUSTIN, TEXAS (February 12, 2004) – Emerson Process Management, an Emerson business (NYSE:EMR), has been voted best supplier of process management technologies for the 11th consecutive year in the annual CONTROL Magazine Readers’ Choice Awards.Emerson’s 27 first place product rankings were four times more than the closest competitor and included winning the coveted “process control automation system” category for the third consecutive year. The company’s software also dominated, winning six first places in nine categories.
Emerson also excelled in customer service, receiving high marks for excellence in more than twice as many service categories as the nearest automation supplier.Overall, Emerson placed in the top three places in 42 of 50 relevant categories, a record for the Readers’ Choice competition. CONTROL readers cited numerous Emerson intelligent technologies and services that power the company’s industry-leading PlantWeb® digital plant architecture. The PlantWeb Guarantee program promises at least a 2 percent improvement in overall plant operating efficiency by delivering asset management, process automation and management execution over networks of intelligent technology.
Emerson’s sweep of first place product wins includes: Emerson DeltaV™ digital automation systems, Fisher® control valves, displacement level controllers and transmitters; Brooks positive displacement and variable area flowmeters; Micro Motion® Coriolis Flowmeters; Rosemount® pressure and temperature transmitters, flowmeters and level gauges; Rosemount Analytical pH/ORP/conductivity and stack gas analyzers. “CONTROL’s Readers’ Choice Awards program always has been regarded as a leading indicator of customer satisfaction throughout our industry,” said John Berra, president of Emerson Process Management.
“With thousands of PlantWeb installations and quantified results worldwide, this is additional validation that we are delivering what customers are seeking in process control and asset optimization products, solutions and services.” “The opinions of CONTROL readers are highly regarded in the industry because they are based on first-hand experience with how these products function in a tough, manufacturing environment,” said CONTROL Editor in Chief Walt Boyes. “This is a testament to Emerson’s willingness to put the customer first, and unfailingly provide the best quality of product and service.”
About Emerson Process Management
Emerson Process Management ( www.emersonprocess.com ), an Emerson business, is a leader in helping businesses automate their production, processing, and distribution in the chemical, oil and gas, refining, pulp and paper, power, food and beverage, pharmaceutical, and other industries. The company combines superior products and technology with industry-specific engineering, consulting, project management, and maintenance services. Emerson brands include: PlantWeb®; Fisher®; Micro Motion®; Rosemount®; DeltaV™; Ovation®; and AMS™ Suite.
About Emerson
St. Louis-based Emerson ( www.gotoemerson.com ) is a global leader in bringing technology and engineering together to provide innovative solutions to customers in process control; electronics and telecommunications; industrial automation; heating, ventilating, and air conditioning; and appliance and tools. Sales in fiscal 2003 were $14 billion.
